Privacy Policy
Last updated: 2026/06/16
This Privacy Policy describes how REMOTEME AI LLC (“RemoteMe,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our website, products, and services. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information needed to provide our services, which may include: your name, email address, and mobile phone number; account login credentials; billing information; and usage and device information generated when you access our website or services. For users whose accounts are provisioned by RemoteMe under an existing business relationship, this information is supplied and recorded as part of that relationship.
2. How We Use Your Information
We use the information we collect to create and maintain user accounts, provide and operate our products and services, authenticate users and secure accounts (including via two-factor authentication), process payments, communicate with you about your account and our services, and comply with legal obligations.
3. SMS Text Messaging and Mobile Information
We use your mobile phone number to send one-time passcodes (OTP) via SMS for two-factor authentication when you log into your account. These are transactional security messages; we do not send marketing or promotional text messages.
No mobile information is shared for marketing. We do not sell, rent, or share your mobile phone number or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes. Mobile information collected for SMS is used only to deliver authentication codes and operate the two-factor authentication service.
We may share mobile information with service providers (such as our SMS delivery provider) strictly to send authentication messages on our behalf, and as required to comply with law. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP; reply HELP for help. For full SMS terms, see our Terms & Conditions.
4. How We Share Information
We may share information with service providers who perform services on our behalf (such as hosting, payment processing, and message delivery), when required by law or legal process, and in connection with a business transfer such as a merger or acquisition. We do not sell your personal information.
5. Data Retention
We retain personal information for as long as needed to provide our services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may opt out of SMS messages by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us at the address below. Depending on your location, you may have additional rights under applicable privacy laws.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
REMOTEME AI LLC
Email: help@remoteme.app